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Troubleshooting

I am not able to connect to your network, What should I do?
The s ignal strength may not be strong enough from the wireless access point. The physical location of the access point also plays a vital role in determining how close you must be for a reliable connection to occur. The closer you are and the less obstructed your line of vision to the access point, the higher your chances of success will be. Watch the signal strength indicator at the bottom of the available signals window to tell you when the signal strength is at its strongest.

I entered my voucher code but it still fails to log me in?
It is possible that you may have entered an alpha "O" for a numeric zero. Remember that the code is case sensitive.

How to logout when I lost my pop up timing window?

		If you are at a hotspot location and you want to " logout" enter at browser window "logout.hotspot-internet.com" else "exit.hotpsot-internet.com" and on new screen hit "LOGOUT" button
		Visit hotspot-internet.com website and then hit on "logout" link on the top menu option.
		For time based accounts if the connection is idle for 15 minutes you will be automatically disconnected and the 15 minute timeout period would be added to your time remaining. However if the time remaining in your account is less than 15 minutes then you should logout via the logout page, otherwise the account would expire before the idle timeout is activated.

Why my download is working so slow.
Hotspot-Internet's network is currently capable of supporting speeds of up to 11Mbps. The actual data download speed depends on the speed of the broadband link from the hotspot to the Internet, the speed of individual websites, and the number of users currently using the hotspot. However, since the service uses business-grade broadband, the speed achieved is much greater than that of the fastest dial-up connection.

My download is getting stuck after 20MB for a 50MB file.
This may happen if we have too many users on our network. We strictly use quality of service (QOS) algorithm to provide higher priority to web surfers and mail users than FTP or http downloads. Our service is mainly tuned for internet surfers and business users than gamers. We don't have set limit on download but we wouldn't recommend downloading more than 10MB file in busy hours.

Can I use Hotspot-Internet with something other than a laptop?
Yes. You can use anything that's "compatible with 802.11b wireless high-speed technology."

		Laptops are the most common way to use Hotspot-Internet.
		Many personal digital assistants (PDAs) are becoming 802.11b compatible.
		A PC with Wi-Fi enabled feature.

What is Walled Garden ?
For user to test experience of internet surfing we have created something called "walled garden". A walled garden allows you to test speed for Google and some of our partner websites at our site. Before you subscribe to our services you can visit limited web sites to see response times but all other sites/Emails are prohibited unless you buy and enter voucher codes.

I can't open up a gaming connection to outside gaming server.
Our system is not designed for hard gamers. Most games would need some software ports to be opened for incoming and outgoing traffic. Our firewall doesn't allow access to dynamic ports and hence such facility is impossible. But you can play number of web games at our location.

Do I have to worry about carrying Credit card x'ations at your location?
All Credit/Debit Card data is transferred using SSL (Secure Socket Layer) Technology so it is secured. If you are inn question please use kiosk at venue to buy your vouchers.

How can I ask for Refund?
All payments made through credit card are non –refundable. However, we provide 30 Days 100% Satisfaction Money Back Guarantee for our Hardware products. We are unable to provide money back guarantee for Vouchers.

HOTSPOT-INTERNET provides 24x7 365 days unlimited email support for the end users who use Hotspot-Internet services. For Installation related support, please call the support telephone we provided with your equipment purchase documents.

We answer to your Email queries within 3-24 hours max.
If you are having problems using our product or pricing, please contact us at:

sales@hotspot-internet.com

If you are having any questions ordering our products, please contact us at:

sales@hotspot-internet.com

For billing, partnering, promotional information, press inquiries, or other corporate contact information, please contact us through "Partnership Enquiries" page on website

EQUIPMENT WARRANTY

		100% Satisfaction guaranteed & 30 Days Money Back Guarantee
		Additional Backup Units can be purchased online in our store.

NOTE:
We do take care to provide our customer with remote technical as well as billing support and assistance regarding any problems with our product, any questions or suggestions is welcome.

hotspot internet wireless internet broadband wireless internet and wireless hotspot service provider


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